One of the most important offerings of PolicyStat’s Client Services is our help desk (more commonly known as Customer Support). In early November 2009, we set a goal to significantly improve the customer support tools we provide for our clients.…
As someone who is involved in both marketing and healthcare document management, I wanted to write about social media policies for hospitals. Whether it’s seen as a great way to promote the hospital or a big, bad risk to patient…
Recently we have been seeing a number of RFPs come into PolicyStat that ask whether a proposed policy management solution is web-based or installed on site. While this is a good question to start with, it is important to drill…
As the recession took hold of the US economy in 2008 and 2009, I was often told that I was in as close to a recession-proof industry as I could be. After all, people generally don’t have control over when…
The Patient Protection and Affordable Care Act which was passed earlier this year has set off a firestorm of activity both within the healthcare sector and among those who serve it. Whenever this new law is fully implemented and however…
So you want software which manages policies and procedures across hospitals, do you? It sounds easy enough, but for many products it’s just not in the cards. Most software products today are built on top of software frameworks. These frameworks…
Over the last four weeks, I have visited with roughly 20 of our customers; they vary in size from Critical Access Hospitals to large, multi-facility health systems. It seems that they all debated early on the merits of rolling out…
One of the most common discussions I have with a new PolicyStat client revolves around how to use our policy editor. There are certainly the common usage questions about how to create a table or how build an outline or…
Every healthcare organization can literally have thousands of important documents that are meant to shape the actions of its workforce. These minimally include policies and procedures, and they also include guidelines, protocols, checklists, supporting documentation like forms, etc. Managing policies…
I’ve been working at PolicyStat for about three weeks now. When you start at a new place, you always compare it with places you’ve worked before or how you envisioned it would be – differences in operations, company culture, etc.…